1. General Provisions and Scope
This Refund and Cancellation Policy governs the terms under which cancellations, refunds, and financial adjustments are processed for camping equipment rental and delivery services ordered through www.campviatic.com.
- Brand Name: campviatic (operated as a trading name and proprietary brand under www.campviatic.com)
- Customer Support Email: camping@campviatic.com
- Operational Region: Serving customers throughout Germany and the European region.
- Registered Business Address: [Insert Street Address, Postal Code, City, Germany]
2. Statutory Withdrawal Right (Widerrufsrecht) for Consumers
In accordance with German statutory provisions and European consumer protection directives (specifically under the German Civil Code – BGB and European Distance Selling Regulations), consumers are generally granted a statutory right of withdrawal for distance contracts.
- Withdrawal Window: Consumers may withdraw from the contract within 14 days of contract conclusion without stating any reason, provided that the rental period and delivery have not yet commenced.
- Exclusion or Premature Expiry: Pursuant to statutory exceptions (such as § 312g Abs. 2 Nr. 9 BGB for services related to leisure activities with a specific performance date or period), statutory withdrawal rights may be excluded or expire prematurely if the contract provides for a specific delivery date or time frame for equipment allocation and fulfillment.
3. Cancellation Framework and Timeframes
Beyond statutory consumer withdrawal rights, cancellations initiated by the client are subject to the following structured timeframes and conditions:
- Early Cancellation (More than 14 Days Prior to Delivery): Cancellations submitted in writing via email to camping@campviatic.com more than 14 days prior to the scheduled delivery date are eligible for a full refund of paid deposits, less any incurred administrative processing fees.
- Moderate Cancellation Window (7 to 14 Days Prior to Delivery): Cancellations submitted between 7 and 14 days prior to the scheduled delivery date are eligible for a partial refund of the deposit (50%), as logistical preparation and equipment reservation have been initiated.
- Late Cancellation (Less than 7 Days Prior to Delivery): Cancellations submitted less than 7 days prior to the scheduled delivery date, or failures to accept delivery on the designated date, are non-refundable. This policy protects against inventory lock-up and logistical allocation costs incurred by campviatic.
4. Refund Processing and Execution
4.1 Request Submission
All cancellation and refund requests must be submitted in writing via email to camping@campviatic.com and must include the original booking reference number and client details.
4.2 Refund Timelines and Methods
- Processing Interval: Approved refunds are processed by our finance team within 14 business days of written confirmation.
- Reimbursement Channel: Refunds are issued exclusively via the original payment method utilized during the initial transaction. No cash refunds or alternative payment transfers are permitted.
5. Equipment Inspection, Damages, and Partial Deductions
- Condition Upon Return: Refunds or return of security deposits (where applicable) are contingent upon the timely return of rented equipment in the agreed condition, subject to normal wear and tear.
- Deductions for Damage or Loss: campviatic reserves the right to withhold or deduct funds from deposits or final settlements to cover the cost of repairing, cleaning, or replacing equipment damaged, excessively soiled, or lost during the rental period.
6. Governing Law and Legal Compliance
This policy is formulated in strict compliance with German civil law (BGB) and applicable European consumer protection standards.
- Governing Law: All terms, refund claims, and legal relationships shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).
- Jurisdiction: For business clients and consumers where legally permissible, the place of jurisdiction for all disputes arising in connection with refunds or cancellations is our registered operational location in Germany.