1. Corporate Identity and Payment Descriptor
- Website and Domain: www.campviatic.com
- Brand Name: campviatic (operated as a trading name and proprietary brand under www.campviatic.com)
- Registered Location: Germany
- Customer Support Email: camping@campviatic.com
- Billing Descriptor: All credit and debit card transactions processed through our checkout system will appear on your financial statements under the official billing descriptor: www.campviatic.com.
2. Payment Processing Infrastructure
campviatic utilizes Stripe as our secure payment processing service provider.
- Independent Provider Relationship: Stripe functions solely as an independent payment processing provider for our transactions and is not a commercial partner, agent, or affiliate of campviatic.
- Risk Assessment and Monitoring: To maintain high standards of financial security and prevent fraudulent activity, Stripe routinely conducts payment security risk assessments and monitors transactions for suspicious patterns in compliance with applicable European security regulations (including Strong Customer Authentication – SCA requirements).
- Direct Checkout Experience: Customers are not required to create or log into a separate Stripe account to complete a purchase. Transactions are executed directly within our streamlined checkout interface.
3. Accepted Payment Methods
We support a wide variety of secure payment methods to facilitate convenient checkout for our customers across Germany and the European region:
- Credit and Debit Cards: Visa, Mastercard, and American Express.
- Digital Wallets: Apple Pay and Google Pay.
4. Data Protection and Cookie Compliance
In strict adherence to German statutory requirements, the German Federal Data Protection Act (BDSG), and the General Data Protection Regulation (GDPR), campviatic is committed to protecting customer data during payment processing and website navigation.
- Cookie Management: Our website incorporates a compliant cookie consent banner. Non-essential cookies and tracking mechanisms are deployed only after the customer explicitly clicks the “Accept” button on our cookie banner to grant consent.
- Privacy Governance: Detailed information regarding how personal and payment data is collected, processed, and retained is outlined in our dedicated Privacy Policy.
5. Customer Support and Inquiry Response
For any questions regarding billing statements, payment methods, or transaction inquiries, customers may contact our support team:
- Contact Email: camping@campviatic.com
- Response Commitment: Our support team reviews and responds to all written inquiries within 24 hours.