1. Corporate Identity and Legal Disclosure (Impressum pursuant to § 5 TMG)
- Website: www.campviatic.com
- Brand Name: campviatic (operated as a trading name and proprietary brand under www.campviatic.com)
- Customer Support Email: camping@campviatic.com
- Operational Region: Serving customers throughout Germany and the European region.
2. Nature of Service and Operational Scope
campviatic provides professional rental and delivery services for camping equipment and outdoor gear. Our service model is structured around individual client consultation, transparent quotation, and tailored equipment provision to ensure full alignment with client requirements prior to fulfillment.
Service Workflow
- Quotation Request: Customers submit an inquiry specifying their required equipment and rental duration.
- Consultation and Evaluation: Our team reviews the request, discusses specifics with the client, and evaluates logistical feasibility.
- Deposit Payment: Upon mutual agreement of the rental terms and quotation, a deposit is settled by the client to secure the reservation and equipment allocation.
- Final Settlement: The remaining balance is settled upon completion of the service delivery phase according to the agreed schedule.
3. Terms of Rental and Delivery
3.1 Contract Conclusion
A binding rental agreement is established only after the quotation has been reviewed, terms are accepted by both parties, and the required deposit has been successfully processed. campviatic reserves the right to decline inquiries that fall outside our operational logistics or availability constraints.
3.2 Delivery and Return Conditions
- Deliveries are coordinated to designated addresses within our active service zones in Germany and Europe.
- Equipment must be inspected upon receipt. Any discrepancies must be reported immediately.
- Rented items remain the property of campviatic at all times and must be returned in the agreed condition, subject to normal wear and tear.
3.3 Cancellation and Refund Policy
Cancellations must be submitted in writing via camping@campviatic.com. Deposit refunds or cancellation fees are calculated based on the timing of the cancellation relative to the scheduled delivery date, in accordance with statutory European distance-selling regulations where applicable.
4. Liability and Legal Compliance
4.1 Limitation of Liability
campviatic operates in strict compliance with German civil law (BGB) and applicable European consumer protection directives. Liability for slight negligence is excluded, except in cases of breach of essential contractual obligations (Cardinal Obligations), injury to life, body, or health, or claims under the German Product Liability Act (Produkthaftungsgesetz).
4.2 Disclaimer Accuracy
All information, specifications, and descriptions provided on www.campviatic.com are compiled with professional care. We endeavor to maintain accurate and up-to-date documentation regarding our rental inventory and operational procedures.
4.3 Governing Law and Jurisdiction
These terms and all legal relationships between campviatic and the customer shall be governed by the laws of the Federal Republic of Germany, excluding the UN Convention on Contracts for the International Sale of Goods (CISG). For business clients and consumers where legally permissible, the place of jurisdiction for all disputes arising from this contract is our registered operational location.